**Be sure to accept certificates when accessing library resources.**

Internet Explorer (IE) and FireFox 3.x do not like the way URLs are formed using the EZproxy authentication system.
IE will display a message recommending that you not accept the certificate.  FireFox will pop up a warning page.
In IE ignore the warning and accept the certificate.  In FireFox, add the certificate as an exception.
This only applies to accessing library resources through one of the TAMU library web sites.

E-Resource Access Troubleshooting Guide

Step 1 - Check browser version:

The Library's web sites support the following browser versions: Internet Explorer 6.x, 7.x,  Firefox 2.x, 3.x, Safari 2.x 3.x, Opera 9.x

Step 2 - Check browser settings:

Your web browser needs to support cookies and JavaScript.

Step 3 - Know your NetID and password or TAMHSC login and password:

• To use library resources you must a NetID/password or TAMHSC login/password.
• Can't remember your NetID?
  Look up your information in the directory.
  Your NetID should be the same as the username for your tamu email OR
  Call CIS Help Desk Central - 979-845-8300 (toll free at 800-246-1962)  OR
  Go to a CIS Open Access Labs for assistance.  West Campus Library OAL is closest to MSL.
• Problems with TAMHSC login/password
  Call or email HSC OIT helpdesk:  HelpDesk@tamhsc.edu , 800-799-7472
• NetID passwords must be changed every 6 months.
  If you fail to change your password in time, your account will be locked.
• To request NetID password reset:
  Call CIS Help Desk Central - 979-845-8300 (toll free at 800-246-1962)  OR
  Go to a CIS Open Access Labs for assistance.  West Campus Library OAL is closest to MSL.
  Setup your account for Self-service Password Reset.

Step 4 - Check your university affiliation:

• Not everyone with a NetID has access to library resources.
• Check your NetID status.
  Enter your NetID and click the Check My NetID Status button.
  If your NetID is identified as Not Valid and you feel you should have access, fill in the  form to request assistance.

Step 5 – Check firewall settings

• Firewall must allow access to ports 2048, 9443, 8331 and 9003.
• See Firewall Testing for more information.

Step 6– Let us help!

• No success with steps 1 - 5
• Request help through Webmaster link at the bottom of any of our web pages.