**Be sure to accept certificates when accessing library resources.**

Internet Explorer (IE) and FireFox 3.0.8 do not like the way URLs are formed using the EZProxy authentication system.
IE will display a message recommending that you not accept the certificate.  FireFox will pop up a warning page.
In IE ignore the warning and accept the certificate.  In FireFox, add the certificate as an exception.
This only applies to accessing library resources through one of the TAMU library web sites.

Access from off campus requires user authentication.  When you click on the link for any e-resource from the Libraries' web site you will be prompted for your NetID and password.

E-Resource Access Troubleshooting Guide

Step 1 - Check browser version:

The Library's web sites support the following browser versions: Internet Explorer 6.x, 7.x,  Firefox 2.x, 3.x, Safari 2.x 3.x, Opera 9.x

Step 2 - Check browser settings:

Your web browser needs to support cookies and JavaScript.

Step 3 - Know your current NetID and password:

• To use library resources you must have activated your NetID.
• Can't remember your NetID?
  Look up your information in the directory.
  Your NetID should be the same as the username for your tamu email OR
  Call CIS Help Desk Central - 979-845-8300 OR
  Go to a CIS Open Access Labs for assistance.  West Campus Library OAL is closest to MSL.
  
• Passwords must be changed every 6 months.
  If you fail to change your password in time, your account will be locked.
  
• To request password reset:
  Call CIS Help Desk Central - 979-845-8300 OR
  Go to a CIS Open Access Labs for assistance.  West Campus Library OAL is closest to MSL.
  Setup your account for Self-service Password Reset.
  

Step 4 - Check your university affiliation in the campus directory:

• Not everyone with a NetID has access to library resources.
• Please check your NetID status.
  Enter your NetID and click the Check My NetID Status button.
  If your NetID is intified as Not Valid and you feel you should have acces, fill in the  form to request assistance.

Step 5 – Check firewall settings

• Firewall must allow access to ports 2048, 9443, 8331 and 9003.
• Apartments that provide free Internet access may have a firewalls.
  You may need to contact you apartment manager.
  
• See Firewall Testing for more information.

Step 6– Let us help!

• No success with steps 1 - 5
• Request help through Webmaster link at the bottom of any of our web pages.